Question 1

What is Intel e-medix?

Accepted Answer

Intel e-medix is a clinical-grade medical intelligence service that transforms medical reports — pathology, X-ray, CT, MRI, ultrasound, dermatology, ophthalmology, audiology, dental, and cardiology — into precise, plain-English explanations within minutes. Built on medically tuned models, validated against recognized clinical guidelines, and overseen by a clinical advisory panel.

Question 2

How do I upload my first report?

Accepted Answer

Sign in, open the Upload page, choose a category (or let auto-detection pick), drop a PDF or image, and confirm. Analysis usually completes in 20–90 seconds.

Question 3

Which file types are supported?

Accepted Answer

PDF, JPG, PNG, HEIC, and most common report exports up to 25 MB. Multi-page PDFs are read end-to-end.

Question 4

Do I need a doctor's referral?

Accepted Answer

No. Intel e-medix is for personal understanding of reports you already have. It is educational and does not replace medical advice.

Question 5

Can I use it on mobile?

Accepted Answer

Yes. The full app — upload, analysis, dictionary, comparison — is fully responsive.

Question 6

How accurate are the analyses?

Accepted Answer

Findings are extracted by our medically tuned clinical intelligence engine and cross-verified against peer-reviewed clinical guidelines and standard medical references. Every report includes confidence indicators, severity ratings, and direct evidence quotes from the source document. We always recommend confirming significant findings with your clinician.

Question 7

What categories are supported?

Accepted Answer

Pathology, X-Ray, CT, MRI, Ultrasound, Skin, Hair, Eye, Ear, Teeth, and Cardio (ECG, echo, stress tests, Holter, angiography).

Question 8

Can I compare two reports?

Accepted Answer

Yes. Open any finished report and click Compare — Intel e-medix benchmarks the new report against your baseline and quantifies what changed.

Question 9

Will medical terms be explained?

Accepted Answer

Yes. Every detected medical term is underlined and links to a free dictionary entry with a plain-English definition.

Question 10

Can I download a PDF of the analysis?

Accepted Answer

Yes. Every completed analysis has a Download PDF button — the file embeds the original branding and a clean Arial-compatible font for consistent rendering.

Question 11

How long does analysis take?

Accepted Answer

Typically 20–90 seconds. Very large multi-page PDFs may take a few minutes.

Question 12

What if the analysis fails?

Accepted Answer

You can retry with one click. If our processing workspace is temporarily unavailable, the report page surfaces a clear notice and a retry button.

Question 13

How much does an analysis cost?

Accepted Answer

Single-report pricing starts at $4.99 for pathology and X-ray and goes up to $24.99 for MRI. See the Pricing page for per-category rates and comparison pricing.

Question 14

How do I pay?

Accepted Answer

Card payments via Paddle. Receipts arrive by email and are also listed in your account.

Question 15

Is there a free trial or free credit?

Accepted Answer

Operators can grant time-limited free access. Talk to us if you are a clinic or research group exploring a pilot.

Question 16

Do you offer refunds?

Accepted Answer

If analysis fails for a reason on our side, the charge is voided automatically. For other situations, contact support.

Question 17

Is Intel e-medix HIPAA-aligned?

Accepted Answer

Yes. We operate against HIPAA Security Rule controls and offer a Business Associate Agreement (BAA) for organizations.

Question 18

How long are my files kept?

Accepted Answer

Files and analyses are cryptographically erased 48 hours after upload by default. Organizations can configure custom retention.

Question 19

Do you train models on my reports?

Accepted Answer

No. Your reports are never used to train third-party models. Processing happens through our secure gateway with strict no-train policies and end-to-end encryption.

Question 20

Who can see my reports?

Accepted Answer

Only you. Database row-level security scopes every report to its owner. Operators see usage metadata, never PHI.

Question 21

Where is my data stored?

Accepted Answer

On secure, audited cloud infrastructure with encrypted storage and transport. Buckets are private and access is signed and time-bound.

Question 22

What is the medical dictionary?

Accepted Answer

A free, searchable encyclopedia of medical terms — tests, anatomy, diseases, abbreviations, treatments — written in plain English and organized by specialty.

Question 23

Is the dictionary free?

Accepted Answer

Yes. The dictionary is fully free and publicly accessible at /dictionary — no account needed.

Question 24

How are dictionary entries created?

Accepted Answer

Entries are generated by our clinical intelligence engine, structured for SEO (each term has its own page with JSON-LD), then reviewed and expanded over time by our medical editorial team.

Question 25

How do tooltips work inside a report?

Accepted Answer

When a medical term in your report matches a dictionary entry, it appears underlined. Hover or tap to preview the definition; click to open the full entry.

Question 26

Do you support clinics and labs?

Accepted Answer

Yes. We offer team accounts with role-based access, SSO/SAML, per-organization audit logs, and configurable retention policies.

Question 27

How do I get a BAA?

Accepted Answer

Open the Admin → BAA Acknowledgements page and request the current version, or contact our team to receive a countersigned copy.

Question 28

Can we integrate via API?

Accepted Answer

Programmatic access is available for organization plans. Contact us with your use case for endpoint scoping.

FAQ